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Data privacy

Data Privacy

Having customers and business partners who are able to place their trust in Meissen Porzellan-Stiftung GmbH is important to us. We respect data privacy and wish to notify you both of the data we gather and store and of your rights. The business activities pursued by Meissen Porzellan-Stiftung GmbH accord with the data privacy principles set forth in Articles 4, 5(1) and 6(1)(f) of the EU’s General Data Protection Regulation (GDPR).

Your interlocutor

The body responsible for operating this website and for gathering, processing and utilising your personal data within the meaning of the German Data Protection Act, the European Data Protection Regulation and the German Telemedia Act is:

Meissen Porzellan-Stiftung GmbH
Talstr. 9

Telephone: +49 (0)3521 4760328
Fax: +49 (0)3521 4760329
Web: www.porzellan-stiftung.de
Email: meissen@porzellan-stiftung.de

Authorised representative
Managing Director: Anja Hell

Registry number: 33931
Registry court: Dresden

VAT ID number: DE7815143

1. General information on the gathering and storage of data, the type, extent and purpose of the use made of said data and where this done

Whenever you visit a website, your browser will always send information about its type and version, the operating system used, the referrer URL, the IP address, the file name, the access status, the volume of data transmitted and the date and time of the server enquiry. These data cannot be assigned either to any person or to other data sources; they are stored temporarily and then erased once they have been statistically evaluated.

2. Emails

Should you contact us by email, we will only use your email address to answer your enquiry and will subsequently erase it. Any additional details you may voluntarily furnish about yourself are to be regarded as forming part of the process of establishing contact or replying to your enquiry. We will not use these for advertising purposes without your express consent. Where they are not stored for billing purposes, such data are erased immediately or at the latest within 180 days of their having been used.

3. Copyright

The textual material and works published on our website are subject to German copyright law. They shall not be reproduced, processed, distributed or exploited without the written assent of Meissen Porzellan-Stiftung GmbH. It is not generally permissible to reproduce or otherwise use this material in other electronic or printed publications – even in extract form – without obtaining express permission in writing beforehand.  

Our sites may include content that was not produced by the user of the site. Third-party copyright will have been observed in the case of such content. Content to which third parties own the copyright is marked accordingly. Should you nevertheless encounter any breach of copyright on our website, please notify us of same. We will then remove the applicable content from our website forthwith.

4. Contact form

Should you contact us using the contact form provided on our website, you shall be assumed to have consented to our using the data furnished [Article 6 (1)(a)]. We shall only use those data for the purpose of dealing with your case. Neither Meissen Porzellan-Stiftung GmbH nor any third party shall make further use thereof at any time.

5. Cookies

“Cookies” is the name given to small files stored on users’ computers. A variety of details may be stored in them. A cookie serves primarily to store details about a user (or the device in which the cookie is stored) during or also after the user’s visit to a website. Cookies erased once a user has left a website and closed their browser are referred to as temporary cookies, “session cookies” or “transient cookies”.

This website uses essential cookies to enable it to function smoothly. Similarly, we make use of performance cookies that help us to improve our website and how you, the user, experience it and as a basis on which to make business-related decisions. You are not required to consent to performance cookies. Please consult the Cookie Banner for further information on cookies, the uses to which they are put and how long they are stored for.

6. YouTube and Instagram 

The footer on each page of our website contains links to YouTube (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) and Instagram (Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland). The inclusion of these links leads to data such as your IP address likewise being transmitted to Google and Facebook. We have no knowledge of the use Google and Facebook make of the data transmitted for their own purposes as no definitive information has ever been forthcoming on this.

The green tick signifies that you you have not accepted a cookie for YouTube or that it has been erased. If you would like to change this setting, you can allow the cookie here under point 6. Youtube and Instagram or when asked again next time before the start of a video.

Youtube Delete

7. Online ticket office

Our website gives you the opportunity to purchase tickets for a variety of events as well as for entry to the Museum and House of Meissen Theme World via our online ticket office. This is run by Staatliche Porzellan-Manufaktur Meissen GmbH (Talstr. 9, 01662 Meissen, Germany). The inclusion of this link leads to data such as your IP address being transmitted to Staatliche Porzellan-Manufaktur Meissen GmbH (SPM). Please consult SPM’s Data Privacy Statement for details of the use that company makes of the data transmitted for its own purposes, Data Privacy (erlebniswelt-meissen.com)

8. Use made of web tracking evaluations

When you visit our website, our webserver stores details of your terminal device and the browser used in standardised logfile form, just as any other webserver does. We process these data so we are able to analyse faults in our server and instances of attempted misuse. The details logged comprise the IP address, the specific address of the site you call up, where applicable the site via which you reach us (link source), the browser identifier transmitted plus the system date and time on/at which the site was called up. We are not in a position to link these data to any person. We store such data for no more than a year. The legal basis for processing such data is deemed to be our legitimate interest.

Matomo-based user analysis

We analyse the nature of visits to our various webpages (frequency, duration, bounce rate) using the Matomo tool. Matomo is configured in such a way that your IP address is abbreviated (pseudonymised) thus preventing any connection being made to your actual identity. No data are transmitted to third parties when conducting user analyses, since Matomo is installed on our own webserver. The lawfulness of this form of processing derives from Article 6(1)(f) GDPR (legitimate interests pursued by the controller).

Whether a dedicated web analysis cookie may be lodged in your browser so as to enable the user of the website to capture and analyse a variety of statistical data is left up to you to decide.

9. Rights of data subjects to information on data and the rectification, transfer, blocking, withdrawal, erasure and transmission thereof

Personal data are only gathered with your consent for the purpose replying to enquiries, completing contracts and performing technical administration tasks and are stored so as not to be accessible to third parties. Where they are not stored for billing purposes, such data are erased immediately or at the latest within 180 days of their having been used. Data are only passed on to third parties for the purpose of completing contracts or should you have given your consent, which can be withdrawn at any time. No personal data are passed on or sold. You may at any time demand information on data that have been stored, the reason for their being stored and where they originated. You additionally have the right pursuant to statutory provisions to rectify, transfer, block, transmit and erase personal data. A request to rectify, block, transmit or erase personal data can be made via the contact data cited on this website or at meissen[at]porzellan-stiftung[dot]de.

You have the following rights:

  • the right of access by the data subject (Article 15 GDPR)
  • the right to rectification (Article 16 GDPR)
  • the right to erasure (Article 17 GDPR)
  • the right to restriction of processing (Article 18 GDPR)
  • the right to data portability (Article 20 GDPR)
  • the right to object (Article 21 GDPR)

10. Data privacy complaints

You have the right of complaint in the event of data-privacy laws being infringed. Please contact either:

  • meissen@porzellan-stiftung.de
  • your local supervisory authority
  • or a supervisory authority of your own choice.

Details of your local supervisory authority are provided on the website of the Federal Commissioner for Data Protection and Freedom of Information under the following link: https://www.bfdi.bund.de/DE/Service/Anschriften/Laender/Laender-node.html

11. Liability for links

Our Internet offering contains links to external websites. We must emphasize that we have no influence whatsoever over the content of such websites. We cannot, therefore, assume any liability or guarantee for that content. Responsibility resides instead with the relevant provider or user. We will have checked these sites for possible statutory violations when the links were set up and been unable to identify any illegal content. It is not, however possible to monitor such sites continuously. Re-examination is only possible given specific indication of laws having been infringed. Where we do become aware of legal infringements on linked sites, we will remove the applicable content from our website forthwith.

12. Unauthorised data access

There is always a risk when transferring data via the internet that unauthorised third parties will gain access to those data. It is not possible to completely guarantee the security of your communication by, for instance, email.

13. Recipients of data

For the purpose of running this website, we employ service providers whom we have chosen with care and with whom we have concluded applicable order-processing contracts with a view to fulfilling the provisions of the GDPR and the German Data Protection Act. Moreover, we shall not pass your data on to third parties without your permission either for a fee or free of charge.


Meissen, September 2021


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